Terms for Nomads

1. Introduction

Welcome to Nomadly! As a Nomad, you can discover and connect with verified local service providers in Bali and other locations. These terms outline your rights and responsibilities when using our platform to find and book services.

2. Your Account

2.1. Registration

To use Nomadly as a Nomad, you must create an account and provide accurate personal information including:

• Full legal name (as shown on your passport)
• Email address
• Phone number
• Current location

2.2. Profile Accuracy

Keep your profile information up to date. Accurate information helps Providers serve you better and is required for certain services like visa applications.

2.3. Account Security

• Keep your login credentials confidential
• Enable two-factor authentication when available
• Log out from shared devices
• Report any unauthorized access immediately

3. Browsing and Requesting Services

3.1. Service Discovery

Browse available services by category:

• Visa & Legal Services
• Accommodation
• Co-working & Office Spaces
• Transportation
• Lifestyle & Community
• Health & Insurance

3.2. Making Requests

• Review Provider profiles, ratings, and reviews before requesting
• Provide accurate and complete information in your service requests
• Be specific about your requirements and timeline
• Submitting a request does not guarantee availability or acceptance

3.3. Due Diligence

You are responsible for:

• Reviewing Provider qualifications and experience
• Understanding the scope of services offered
• Reading and accepting cancellation policies
• Verifying pricing and any additional fees

4. Booking Confirmation

4.1. When is a Booking Confirmed?

A booking is confirmed only when:

• The Provider accepts your request
• Any required payment or deposit is processed
• You receive a confirmation notification

4.2. Review Before Confirming

Before confirming, verify:

• Service description and scope
• Total price including all fees
• Payment schedule (deposits, installments, final payment)
• Cancellation policy
• Required documents
• Scheduled dates and times

5. Payments

5.1. Payment Methods

We accept various payment methods through our secure payment system. All payments should be made through the Platform.

5.2. Pricing

• Prices displayed include the Provider's service fee
• Government fees (for visa services) may be separate
• Currency is indicated on each listing
• Additional charges may apply for rush services or special requests

5.3. Your Payment Responsibilities

• Pay for services as agreed
• Ensure sufficient funds are available
• Complete payments on time
• You are responsible for any applicable taxes

7. Your Responsibilities

As a Nomad, you agree to:

General Conduct

• Treat Providers with respect and professionalism
• Communicate clearly and honestly
• Respond promptly to Provider inquiries
• Follow Platform guidelines and policies

Service-Related

• Provide accurate personal and travel information
• Submit required documents on time
• Attend scheduled appointments
• Pay for services as agreed
• Leave honest reviews after service completion

Legal Compliance

• Comply with all applicable laws and regulations
• Understand that visa approval is at government discretion
• Not use services for any illegal purpose

8. Communication and Content Standards

8.1. Content Standards

When communicating with Providers or posting content on the Platform, you must not:

• Send harassing, threatening, or abusive messages
• Share discriminatory or offensive content
• Post spam, phishing attempts, or malicious links
• Share inappropriate or adult content
• Impersonate others or misrepresent yourself
• Share content that violates any laws

8.2. Reporting Issues

If you experience objectionable content or behavior from a Provider or another user:

• Use the "Report" button in chat conversations
• Use the "Report Issue" feature for service requests
• Email [email protected]

All reports are reviewed within 24 hours and treated confidentially.

8.3. Blocking Users

You can block any user to prevent further communication. Blocked users cannot send you messages or view your profile.

8.4. Consequences

Violations of content standards may result in content removal, warning, account suspension, or permanent ban.

9. Understanding Service Limitations

9.1. Visa and Legal Services

Please understand:

• Processing times are estimates and may vary
• Approval decisions are made by government authorities, not Providers
• Fees paid do not guarantee approval
• Additional documents may be requested during processing
• Immigration rules can change without notice

9.2. General Service Limitations

• Service quality may vary between Providers
• Availability is subject to Provider capacity
• Results depend on accuracy of information you provide

10. Cancellations and Refunds

10.1. Cancellation Policies

• Each Provider sets their own cancellation policy
• Review the policy before booking
• Cancellation fees may apply based on timing

10.2. How to Cancel

• Cancel through the Platform before the service date
• Contact the Provider through messaging if needed
• Cancellation confirmation will be sent to you

10.3. Refund Processing

• Approved refunds processed within 5-10 business days
• Refunds issued to original payment method

10.4. No-Shows

Failing to attend a scheduled service without cancellation may result in:

• Full charge for the service
• No refund eligibility
• Impact on your Platform standing

11. Dispute Resolution

11.1. Resolving Issues with Providers

If you experience issues:

1. First, contact the Provider directly through Platform messaging
2. Explain the issue clearly and professionally
3. Allow reasonable time for response
4. Work together to find a solution

11.2. Escalating to Nomadly Support

If direct resolution fails:

1. Report the issue within 7 days of service completion
2. Provide booking/request details
3. Describe the issue with evidence (photos, messages, documents)
4. State your desired resolution

12. Reviews and Feedback

12.1. Leaving Reviews

After service completion, you'll be invited to:

• Rate the Provider (1-5 stars)
• Write a review of your experience
• Provide feedback on specific aspects

12.2. Review Guidelines

Your reviews should:

• Reflect your genuine experience
• Be specific and helpful to others
• Be fair and balanced
• Avoid personal attacks

13. Privacy and Data

13.1. Your Data

We collect and use your data to:

• Provide and improve services
• Process bookings and payments
• Communicate with you
• Ensure safety and security

13.2. Your Rights

You can:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Export your data
• Withdraw consent

See our Privacy Policy for full details.

14. Account Termination

14.1. Voluntary Termination

You can close your account anytime by:

• Using account settings
• Contacting [email protected]

14.2. Suspension by Nomadly

We may suspend your account for:

• Violation of Terms
• Fraudulent activity
• Abuse or harassment
• Multiple complaints from Providers

15. Contact Us

Questions or Issues?

• General Support: [email protected]
• Urgent Matters: Use in-app support chat
• Privacy Concerns: [email protected]

16. Agreement

By using Nomadly as a Nomad, you acknowledge that you have read, understood, and agree to these Terms along with our General Terms of Service and Privacy Policy.