Terms of Service

1. Introduction

Welcome to Nomadly ("Platform", "we", "us", or "our"). Nomadly is a mobile application and service that connects digital nomads ("Nomads") with local service providers ("Providers") in Bali, Indonesia, and other locations.

By accessing or using our Platform, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Nomadly.

Nomadly facilitates connections between Nomads seeking services such as visa assistance, accommodations, co-working spaces, transportation, lifestyle services, and health services, and verified Providers who offer these services.

2. Definitions

• "Platform" refers to the Nomadly mobile application, website, and related services.
• "User" refers to any person who accesses or uses the Platform.
• "Nomad" refers to a User seeking services through the Platform.
• "Provider" refers to a User offering services through the Platform.
• "Services" refers to any services offered by Providers through the Platform.
• "Content" refers to any text, images, documents, or other materials uploaded to the Platform.
• "Personal Data" refers to any information relating to an identified or identifiable individual.

3. Acceptance of Terms

By creating an account, accessing, or using Nomadly, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

4. Eligibility

To use Nomadly, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Not be prohibited from using the Platform under applicable laws
• Not have been previously banned from the Platform
• Have a valid email address and phone number

5. Account Registration and Security

5.1. Registration Requirements

You must provide accurate, current, and complete information during registration, including your full legal name, email address, phone number, and other required details.

5.2. Account Verification

We may require identity verification, including submission of government-issued identification documents. Failure to complete verification may limit access to certain features.

5.3. Password Security

You are responsible for maintaining the confidentiality of your account credentials. Use a strong, unique password and do not share it with others.

5.4. Unauthorized Access

You agree to notify us immediately at [email protected] of any unauthorized access to your account or any security breach.

5.5. Account Responsibility

You are responsible for all activities that occur under your account, whether or not authorized by you.

6. Platform Services

6.1. Intermediary Role

Nomadly serves as an intermediary platform connecting Nomads with Providers. We facilitate communication, booking, and payment processing.

6.2. No Direct Services

We do not directly provide visa services, accommodations, transportation, or any other services listed on the Platform. All services are provided by independent Providers.

6.3. Provider Independence

Providers are independent contractors, not employees or agents of Nomadly. They are solely responsible for their service offerings, quality, and compliance with applicable laws.

6.4. Service Categories

The Platform includes services across categories such as:

• Visa & Legal Services
• Accommodation
• Co-working & Office Spaces
• Transportation
• Lifestyle & Community
• Health & Insurance

7. User Conduct

All users agree to:

• Use the Platform only for lawful purposes
• Provide accurate and truthful information at all times
• Respect other users and communicate professionally
• Not engage in fraudulent, deceptive, or misleading activities
• Not harass, abuse, threaten, or harm other users
• Not discriminate against others based on race, ethnicity, religion, gender, sexual orientation, disability, or any protected characteristic
• Not upload malicious software or interfere with Platform operations
• Comply with all applicable local, national, and international laws

8. User-Generated Content Policy

8.1. Content Standards

Nomadly maintains a zero-tolerance policy for objectionable content and abusive behavior. Users are prohibited from posting, sharing, or transmitting any content that:

• Is defamatory, obscene, pornographic, vulgar, or offensive
• Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group
• Is violent, threatening, or promotes violence against others
• Is illegal or promotes illegal activities
• Infringes on intellectual property rights of others
• Contains spam, phishing, or malicious content
• Impersonates another person or entity
• Is fraudulent, deceptive, or misleading
• Exploits minors in any way

8.2. Content Moderation

Nomadly employs both automated and manual content moderation systems to identify and remove objectionable content. Our moderation team reviews flagged content to maintain a safe community environment.

8.3. Reporting Mechanism

Users can report objectionable content, messages, or user behavior through:

• The "Report" button available in chat conversations and user profiles
• The "Report Issue" feature in service requests
• Emailing [email protected]

All reports are treated confidentially and investigated promptly.

8.4. 24-Hour Response Commitment

Nomadly commits to reviewing and acting on all reported content within 24 hours of receipt. This includes:

• Immediate removal of clearly objectionable content
• Investigation of reported users and their activity
• Notification to affected users where appropriate
• Escalation to law enforcement when legally required

8.5. Blocking and Muting

Users have the ability to block other users to prevent further communication. Blocked users cannot:

• Send messages to the blocking user
• View the blocking user's profile
• Initiate service requests with the blocking user

8.6. Consequences for Violations

Violations of this User-Generated Content Policy may result in:

• Content removal
• Warning notification
• Temporary account suspension
• Permanent account termination
• Reporting to law enforcement authorities

Nomadly reserves the right to take any action deemed necessary to protect our community, including immediate account termination without prior notice for severe violations.

9. Payments and Fees

9.1. Payment Processing

All payments for services must be processed through the Platform's secure payment system unless explicitly agreed otherwise.

9.2. Service Fees

Nomadly charges service fees for facilitating transactions. All applicable fees will be clearly disclosed before any transaction is confirmed.

9.3. Payment Security

We use industry-standard encryption and secure third-party payment processors. We do not store complete credit card information on our servers.

11. Privacy Compliance

11.1. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR).

11.2. Your Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing activities
• Withdraw consent at any time

11.3. Data Protection Officer

For privacy concerns, contact our Data Protection Officer at [email protected].

12. Cancellations and Refunds

12.1. Provider Cancellation Policies

Each Provider sets their own cancellation policy, which is displayed on their service listing. Review this policy before booking.

12.2. Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Currency conversion rates at time of refund may differ from original transaction

12.3. Dispute Resolution

For refund disputes, contact [email protected] within 30 days of the transaction.

13. Disclaimers

13.1. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

13.2. WE DO NOT GUARANTEE THE QUALITY, SAFETY, LEGALITY, AVAILABILITY, OR SUITABILITY OF ANY SERVICES OFFERED BY PROVIDERS.

13.3. WE ARE NOT RESPONSIBLE FOR THE ACTIONS, SERVICES, CONTENT, OR CONDUCT OF PROVIDERS OR OTHER USERS.

14. Limitation of Liability

14.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOMADLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

14.2. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NOMADLY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

16. Contact Information

For questions about these Terms, please contact us:

• General Inquiries: [email protected]
• Legal Matters: [email protected]
• Privacy Concerns: [email protected]
• Security Issues: [email protected]