Privacy Policy
How we protect and handle your data
1. Introduction
At Nomadly ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and services (collectively, the "Platform").
By using Nomadly, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1. Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, nationality, current location
- Identity Documents: Passport copies, ID documents (for verification and visa services)
- Payment Information: Payment method details (processed securely by third-party providers)
- Communications: Messages sent through the Platform
2.2. Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, pages viewed, actions taken
- Location Data: With your permission, we collect location for nearby services
- Log Data: IP address, browser type, access times
2.3. Device Permissions
To provide you with the best experience, Nomadly may request access to certain device features. Here's why we need each permission:
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Connect you with service providers
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Detect, investigate, and prevent fraudulent transactions
- Personalize your experience
- Send promotional communications (with your consent)
4. Data Security
4.1. Encryption
- AES-256 Encryption: All sensitive documents are encrypted using military-grade encryption
- TLS/SSL: All data transmitted between your device and our servers is encrypted
- Encryption at Rest: Data stored on our servers is encrypted
4.2. Infrastructure
- SOC 2 compliant cloud infrastructure
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Automated threat detection and monitoring
4.3. Access Controls
- Role-based access control for all employees
- Principle of least privilege
- Regular access reviews
5. Information Sharing
5.1. Service Providers
We share your information with service providers you select to fulfill your service requests. They are contractually obligated to protect your information.
5.2. Third-Party Service Providers
We may share information with vendors who provide services on our behalf:
- Payment processors
- Cloud hosting providers
- Analytics services
- Customer support tools
5.3. Legal Requirements
We may disclose information if required by law, regulation, or legal process.
5.4. What We Never Do
- We never sell your personal data
- We never share your documents with unauthorized parties
- We never use your data for purposes unrelated to our services
6. Data Retention
- Account Data: Retained while your account is active
- Documents: Deleted after service completion (unless legally required)
- Transaction Records: Retained as required by financial regulations
- Communications: Retained for customer support purposes
You can request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the following rights:
7.1. Access and Portability
- Request a copy of your personal data
- Export your data in a portable format
7.2. Correction and Deletion
- Correct inaccurate personal data
- Request deletion of your personal data
7.3. Control
- Withdraw consent at any time
- Object to certain processing activities
- Restrict how we use your data
7.4. How to Exercise Your Rights
Contact us at [email protected] to exercise any of these rights. We will respond within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses
- Privacy Shield compliance (where applicable)
- Adequacy decisions
9. Children's Privacy
Nomadly is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Cookies and Tracking
Our mobile app may use:
- Essential cookies: Required for app functionality
- Analytics: To understand how you use our app
- Preferences: To remember your settings
You can control cookie preferences in your device settings.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification
- Providing a notice in the app
12. Contact Us
For questions about this Privacy Policy or our data practices:
- Data Protection Officer: [email protected]
- General Support: [email protected]
13. Delete Your Account
You have the right to delete your account and all associated data at any time.
14. Related Documents
This Privacy Policy should be read in conjunction with: